1. In the case of “ETVOS at Fault”

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(1) The merchandise is different from what you ordered (wrong shipment).
(2) The merchandise is defective.
(3) The merchandise is damaged.

2. The company will bear the cost for shipping costs incurred upon returns;

however we will be choosing the shipping method. Requests for shipping methods, in this case; will not be entertained. (In the event of a return of set merchandise, please include all items in the set in the condition that it was delivered in when making the return. If even 1 item is missing from the set (or, an included item or accessory), the Company will not be able to process your return.)

3. In the case of “At Customer’s Convenience”

Should an item not be to your liking (because you wish to change the color change the order completely), please understand that we do not accept returns. Also, we will not be able to accept your return in the following cases.
- You did not inform us about the return/exchange within 7 days of receiving the items.
- Items that have been used
- The package has been opened
- Items without a case or packaging
- Items that have been altered and cleaned
- Items that you have soiled or damaged

4. Exchanges

Exchanges are only accepted when ETVOS is at fault.In the case of “At the Convenience of the Customer”, exchanges are not accepted.
- If you are not satisfied with the items (because they do not fit or you do not like the color, the return will not be accepted. If you wish to exchange an item, please send us an email and we will send your new item after discussion. - For a return or exchange (in case of damage), we request an email be sent to us within 7 days containing the following:
(1) A picture of the merchandise sent to you
(2) An additional picture that clearly shows the damaged part
(3) Your Order ID
(4) Name of Merchandise Ordered
(5) Quantity Ordered
(6) Name of Merchandise Received
(7) Quantity Received
- As soon as we confirm the details of the email, we will let you know how to proceed.