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HELP

ACCOUNT

HOW DO I CHANGE MY ACCOUNT INFORMATION?

You can update your account information by logging in to your account and updating information there.

I FORGOT MY PASSWORD. NOW WHAT?

If you forgot your password, simply visit 'my account' to reset your password. Follow the prompts, and you’ll be able to log in using your new password. Hey, it happens to the best of us.

SHIPPING

TO WHICH INTERNATIONAL COUNTRIES DO YOU SHIP?

Argentina, Australia, Austria, Barbados, Belgium, Brazil, Bulgaria, Canada, Chile, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Gibralter, Greece, Greenland, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Monaco, Netherlands, New Zealand, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Qatar, Romania,Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Trinidad & Tabago, Ukraine, United Arab Emirates, United Kingdom, Uruguay and Venezuela.

WHEN WILL MY ORDER BE SHIPPED?

Orders are processed and shipped Monday through Friday with the exception of national holidays. After placing your ETVOS order you will be sent a receipt and order summary via email. Please allow 1-2 business days for order processing. Once shipped, you will receive a second email with a delivery confirmation number, if available.

ORDERS

HOW CAN I CHECK MY ORDER STATUS?

By logging in to your account. The status of your order can be found under the “Orders” section.

CUSTOMER CARE INFORMATION

We are here for you. Questions? We do our very best to answer emails sent Monday - Thursday regarding online orders within 72 hours. Ask us at global@etvos.jp

HOURS OF OPERATION

10:00 AM - 5:30 PM - Monday - Friday, (JST)

WHOLESALE

Interesting in carrying ETVOS in your store? Contact us at global@etvos.jp

PR

For PR inquiries please email us at global@etvos.jp